Privacy Policy

This Privacy Policy page (the "Privacy Policy" or " Policy) outlines our practices for collecting, using, disclosing, and protecting certain personal information through the Oilfield Marketplace available at (the "Websites"). We take your privacy seriously, and we are committed to protecting the personal information that you provide us. If you are unsure whether this Privacy Policy applies to you, please contact our Privacy Officer for more information.

At Hexacom, we believe in transparency and accountability, and our Privacy Policy page reflects those values. We want you to feel confident when shopping with us, knowing that your personal information is being handled with care. If you have any questions about our Privacy Policy, please don't hesitate to contact us.

Browse our website today and discover the wide range of oil and gas tools, equipment, and services we offer. Trust Hexacom for all your oilfield needs.

Hexacom, a division of Schlumberger Canada Limited (referred to as “Hexacom”, the "Company", or "us", "we", or "our" as the context may require has a long-standing commitment to safeguard the privacy of information entrusted to us. The privacy principles and procedures set forth below are intended to tell you how we collect, use, and disclose your information via our Websites. This statement does not cover information collected from sources other than our Websites.

It is our policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and/or an individual's right to privacy are different from one jurisdiction to another. This Privacy Policy covers only those activities that are subject to the provisions of Canada's federal and provincial privacy laws, as applicable.

This Privacy Policy has a limited scope and application. Consequently, the rights and obligations contained in this Privacy Policy may not be available to all individuals or in all jurisdictions. If you are unsure if or how this Privacy Policy applies to you, please contact our Privacy Officer for more information.

Collection and Use of Personal Information

If you use the Websites, personal information that identifies you as an individual or that relates to an identifiable person, other than a person's business title or business contact information used or disclosed for the purpose of business communications (“Personal Information”) may be collected and used by Hexacom, including by its employees and contractors who have a need-to-know such information. In general, we collect Personal Information directly from you, such as:

  • Name
  • Job Title
  • Postal address (including billing and shipping addresses)
  • Country of operation (may be different than office location)
  • Telephone number
  • Email address
  • Company name and type of business
  • Affiliation:
    • Customer
    • Student
    • Job seeker
    • Vendor or supplier
    • Investor or financial analyst
    • Teacher, professor, or academic researcher
    • Other
  • Payment information, such as your payment method and billing address
  • Any other Personal Information you choose to provide through the Websites or by contacting us in relation to the Websites

Where permitted or required by applicable law, we may collect, use, and disclose Personal Information about you without your knowledge or consent.

How we collect your Personal Information

Hexacom collects your information in different ways. Below are some examples of how we may collect your information.

  • Directly From You. For example, when you:
    • Register for an account.
    • Purchase our products or services.
    • Sign up to receive promotional communications.
    • Participate in one of our promotional sweepstakes, contests, surveys, or focus groups.
    • Post a product review.
    • Submit a request to our customer service team.
    • Interact with Hexacom social media pages.
  • Passively. For example, your Internet domain or IP address, as part of the operation of the Websites or during the course of your activities on or use of the Websites.
  • From Third Parties. We may receive information about you from other sources. For example, this may include receiving information from:
    • Our business partners.
    • Social media sites, including Facebook, Twitter, YouTube and Instagram.
  • By Combining Information. For example, we may:
    • Combine information that we collect offline with information we collect through our Websites.
    • Combine information we collect about you from the different devices you use to access our Websites.
    • Combine information we get from third parties with information we already have about you.

From time to time, we may use the services of third parties in our business and may also receive Personal Information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your Personal Information to us. In most circumstances where the Personal Information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such sources (such permission may be given directly by you, or implied from your actions).

We may also collect market-related information, which may include Personal Information, concerning market trends and activities impacting our business. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning. We may also collect information related to our media, investor and public relations activities and information related to our interactions with financial and other analysts and advisors.

How we use your Personal Information

We may need to collect and process these types of Personal Information in order to provide the services to you, or because we are legally required to do so. If you do not provide the information that we request, we may not be able to provide you with the Services, and certain areas of the Websites may not work as intended.

In general, we use your Personal Information for the following purposes:

  • To contact you:
    • To respond to your inquiries and fulfill your requests, such as to send you newsletters.
    • To send administrative information to you, for example, information regarding the Services and changes to our terms, conditions and policies.
    • To send you marketing and informational communications such as the latest industry publications and resources on topics you have selected, where you have chosen to receive such communications.
  • To execute any agreements we may enter into with you. For example, to confirm your attendance at an event we organize.
  • To tailor our Websites in a way that is most relevant to you based on your preferences (e.g. information you have voluntarily provided to us, or your previous visits to our Websites).
  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, protection against error, theft, and damage to our goods and property, to allow us to comply with legal requirements, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
  • Assessment and acceptance of a customer.
  • Any other purposes for which you consent.
  • Any other purpose permitted or required by law.

Sharing with other Hexacom companies

We may share your Personal Information with our affiliates and third parties for the purposes described in this Privacy Policy. To the extent that these entities have access to your information, they will follow privacy practices no less protective than the practices described in this Privacy Policy, to the extent allowed by law.

How Personal Information is shared with third parties

  • To carry out a transaction or provide Services for you (such as packaging, sending and delivering purchases and information to you, clearing credit card transactions, or performing statistical analyses of our Services).
  • To service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services.
  • In the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
  • To the extent we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions or in response to activities that are unlawful or a violation of Hexacom rules for use of the Website; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  • For other reasons we may describe to you.

Other than with your consent, Hexacom will not sell, trade, or disclose your Personal Information to third parties that want to market products to you.

In addition, Personal Information may be disclosed or transferred to another party during the course of, or completion of, a change in ownership of or the grant of a security interest in, all or a part of Hexacom through, for example, an asset or share sale, or some other form of business combination, merger or joint venture, provided that such party is bound by appropriate agreements or obligations and required to use or disclose your Personal Information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise.

Sensitive Information

We do not knowingly collect sensitive Personal Information (such as, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) from you via the Websites. We also ask that you not send us, and you not disclose to us, any sensitive Personal Information on or through the Websites or otherwise.

Other information we may collect, including ‘cookies’

“Other Information” is any information that we collect about your device and browsing behaviour, through cookies or similar technologies, such as:

  • Browser and device information
  • App usage data
  • Information collected through cookies, pixel tags and other technologies
  • Demographic information and other information provided by you or your device

Collection of Other Information

We and our service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.
  • Use of cookies: Hexacom may use 'cookies' in connection with operation of its Websites. Cookies are small pieces of information that are stored on your computer by the Hexacom Website server. Cookies are used for record-keeping purposes—the stored information about the browser type, pages visited, language preferences can be retrieved by the Hexacom Website server when you return to the Website. If you visit our sites to read or download content, much of the information we do collect is statistical only. We use this information about the number of visitors and their use of the sites in aggregate form to make our sites more useful and attractive to you. The cookie acts as an identification card and allows our website to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the website so that we can better understand your use of our website so that we can customize and tailor the website to better meet your needs. Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either: (1) notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie; or (2) automatically prevent the placing of a cookie on your hard drive. It should be noted that if cookies are not accepted, you will not be able to access a number of web pages found on the Websites.

Uses and Disclosures of Other Information

We may use and disclose Other Information that has been de-identified and anonymized for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy.

In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated as Personal Information as long as it is combined.

Security measures

Hexacom endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the Personal Information in question, designed . While no security measure can guarantee against compromise, Hexacom regularly reviews and updates its security measures in an effort to provide appropriate security for all Personal Iinformation held by Hexacom. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.

Modifications to Privacy Policy

Hexacom reserves the right to change, modify, or update this Privacy Policy at any time, without notice, to reflect changes in our legal obligations or the manner in which we deal with your Personal Information. We will post any revised version of this Privacy Policy on our Websites and we encourage you to refer back to it on a regular basis. This Privacy Policy was last updated on the date provided below (listed as the "Date Last Updated"). Your use of the Websites and Services following these changes means that you accept the revised Privacy Statement. Any changes to the terms of this Agreement will be in effect as of the "Date Last Updated" referred to on the Site. Your continued use of this Site after the "Date Last Updated" will constitute your acceptance of and agreement to such changes.

EU privacy rights

We want to draw your attention on your rights regarding your Personal Information you provided us with:

  • You can request Hexacom to access to and rectify or erase your Personal Information, or to restrict or object to their processing;
  • You can request Hexacom to exercise your right to data portability;
  • You can withdraw at any time your consent to the processing of your personal information of other purposes than (i) the execution of an agreement between yourself and Hexacom or (ii) the compliance of Hexacom with legal obligation to which it is subject, it being specified that such withdrawal shall not affect the lawfulness of processing based on such consent before such withdrawal;
You can lodge a complaint with the relevant European Union or local Member State authorities.

Your rights

It is important to us that we collect, use or disclose your Personal Information where we have your consent to do so. Depending on the sensitivity of the Personal Information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.

Typically, we will seek your consent at the time that we collect your Personal Information. In certain circumstances, your consent may be obtained after collection but prior to our use or disclosure of your Personal Information. If we plan to use or disclose your Personal Information for a purpose not previously identified (either in this Privacy Policy or separately), we will endeavor to advise you of that purpose before such use or disclosure, and/or seek your consent where required.

As we have described above, we may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.

You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Privacy Officer using the contact information set out below. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide products or services to, or acquire products or services from, you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.

We assume that, unless you advise us otherwise, that you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy.

Hexacom wants to maintain only accurate information about users of the Website. If you would like to request access to Personal Information that you have previously provided to us you may contact us by sending inquiries to the Contact Information below. We will respond to your request consistent with applicable law.

Your right to access the Personal Information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Information that we hold about you. In addition, the Personal Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.

In the event that we cannot provide you with access to your Personal Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

In your request, please make clear what Personal Information to which you would like access and your purpose for making the request. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).

Data retention

Hexacom will not retain your Personal Information longer than is necessary and permitted in light of the purpose(s) for which it was obtained, or as otherwise permitted or required by law. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).


Hexacom takes children's privacy seriously. The Websites are not directed to individuals under the age of of majority (under the age of eighteen (18) or the age of majority in your province or territory, whichever is higher) and we ask minors not to send any personally identifiable information to the Websites. Hexacom encourages all parents and guardians to instruct their children in the safe and responsible use of personal information on the Internet. Hexacom will not knowingly collect, use, or disclose to third parties any Personal Information collected from children, and we are committed to complying with applicable laws and requirements.

Jurisdiction and cross-border transfer

In nearly all cases your Personal Information may be collected or processed by, and transferred to, Hexacom facilities in the United States and in other countries where Hexacom does business. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Websites you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In these circumstances, the governments, courts, law enforcement, national security, or regulatory agencies of such other jurisdictions may be able to obtain access to your personal information through the laws of the foreign country.

If you are located in the European Economic Area (EEA): Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your Personal Information.

Linked Websites

We may provide links to third party sites. Since we do not control these websites, we encourage you to review the privacy statement posted on these (and all) third party sites. Hexacom is not responsible for the privacy statements or practices of sites and services controlled by companies or organizations other than Hexacom. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.

Contact information

Customers should direct comments or questions regarding this Statement to our Privacy Officer at or through  Customer Support . Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

Interpretation of this Privacy Policy

Any interpretation associated with this Privacy Policy will be made by our Privacy Officer. This Privacy Policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word "including" is used, it shall mean "including without limitation."

This Privacy Policy does not impose upon Hexacom any obligations, or create or confer upon any individual any rights, outside of, or in addition to, those imposed by Canada's federal and provincial privacy laws, as applicable. Should there be, in a specific case, any inconsistency between this Privacy Policy and Canada's federal and provincial privacy laws, as applicable, this Privacy Policy shall be interpreted, in respect of that case, to give effect to, and comply with, such privacy laws.

Effective date: 2023 Dec 14